Vračila
Not in love with your order? You can return it. Here is exactly how it works, simply and at no cost.
How to return an item
- Email us with your order number to request a return.
- We confirm and send you a prepaid return label. Returns are free.
- Drop the parcel at your nearest post office.
Return conditions
- 14-dnevna pravica do odstopa. V skladu z zakonodajo EU lahko naročilo prekličete v 14 dneh od prejema brez navedbe razloga.
- Izdelek mora biti neuporabljen in v originalni embalaži.
- Náklady na vrátenie (spätné zaslanie) hradí zákazník, s výnimkou chybného tovaru alebo chyby na našej strane, ktoré hradíme my.
Refunds
- Once we receive and inspect your return, we refund the full amount to your original payment method.
- Refunds are processed within 14 days of receiving the returned item.
- Original delivery charges are refunded for a full-order return made within the 14-day withdrawal period.
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